Supported an MS Exchange server, a large capacity dual node redundant file server (multiple TBs) with relevant disk and tape backup strategies, and 30 rack based nodes for use as a render farm. Participated as an adviser in purchasing decisions and some programming tasks, and ran user technical support for about 40 staff members.

Most of my time was under the direction of the Chief Technical Officer (CTO), however whenever he was out of the office for meetings or holidays, or busy with various support tasks, I acted on his behalf. This put me in a position of much responsibility for the day to day continuing operations of the company and gave me experience dealing with high pressured situations involving multiple demands on my time.

I gained a deeper knowledge of developing software from concept to packaging for an application used internally, and developed people skills with regards to dealing with user support issues.