What did you most like about your job here, and why did you apply for it in the first place?
I applied for the job there because it was a good opportunity to explore my skills with potential to get responsibility early on. I would be working with people I already trusted and knew I would get on well with other staff. I most liked the people and environment as it was a small firm with degrees of freedom that I probably wouldn’t find anywhere else and respect for the skills that I brought to the firm.
What did you most dislike about the your job here?
Attitudes among some individuals who didn’t understand what they were asking on short notice, and failed to take repeated advice regarding this issue. Some other menial tasks associated with the role became quite tedious after a short time.
Why did you choose to leave?
Financial aims fulfilled and life choices became pressing.
Of the skills you used here, which gave you the most satisfaction? Why?
When I was given the freedom to work on my own to produce something useful and make my job easier, rather than the normal (and well within my skill set) reactive process that technical support often uses. This gave me a feeling of progress as it needed more intelligence and allowed me to develop my skills and learning further.
Of the duties, which made you feel your best? Why?
Being appreciated by colleagues whenever I was charged with solving user problems made me feel like I was making a difference to peoples work environments. This gave me a lot of satisfaction, and made me feel less bored of some other menial tech tasks.
What skills and responsibilities would you like to use in your next job?
Design, implementation and support are key skills I want to use in my next job, along with improved communication skills. Applying this to technical support, by extension to be responsible for key equipment/support tasks, as well as being more involved in company tech decisions.
Of the skills you used here, which were the least fulfilling?
The nature of small business tech support seems to me as if there were urgent periods, where there are things needed to be fixed “yesterday”, and slow periods where the loose ends (maybe menial tasks) need to be tied up. These tasks might have been suitable for less skilled persons, but the nature means that there is time for it.
Which tasks did you dread the most? Why?
Cable tidying. It seems that the company redesigned it’s office every few months, this equated to shifting many computers with the requisite routing and tidying of cables. Often working around other people during office hours, it can be quite unpleasant when accidents occur with the power cables and the users are working to tight deadlines.
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