Here’s the questions I’ve been presented with:
Question 1: Helpful – We work as one team for customer success
Describe a time where you helped a customer or colleague achieve a technical objective? A customer could be someone you have done work for in a job or at university for example.
- What was the situation?
- What did you do?
- Why did you decide to help?
- What obstacles did you encounter and how did you overcome them?
- What was the outcome?
- What feedback did you receive?
Please keep your answer within 350 words.
Question 2: Customer Connected – BT puts customers at the centre of all they do
Describe an example of how you have built an effective relationship with a customer concerning a technical issue. A customer can be anyone you can have done work for at university, in a job or in a team.
- What was the situation?
- What did you do?
- Why were you trying to build and effective relationship?
- Why did you do what you did?
- What was the outcome?
- What feedback did you receive?
Please keep your answer within 350 words.
Question 3: Drive for Results – We drive for improvement for BT and for our customers
Describe a time where you really stretched yourself to deliver over and above what was required on a technical issue.
- What was the situation?
- What did you do?
- What motivated you?
- What challenges / obstacles did you have to overcome and how did you deal with them?
- What was the result?
- What did you learn from this experience?
Please keep your answer within 350 words.
Additional Information
Please provide details of any other skills, in particular leadership skills, interests, hobbies, clubs or societies that you may be a member of, which you feel are relevant to your application and have not been covered elsewhere on the form.
#1 by Bill on July 5, 2010 - 9:51 am
Good luck with the application. If you need any advice give me a shout. I can’t imagine their applications process has changed much in the couple of years since I was there.
#2 by Ms.Spy on December 7, 2011 - 6:59 am
Here what I have in my application:
Question 1: Heart – We give it everything we’ve got.
Why have you chosen to apply to Business management? What skills and attributes do you think you can bring that are relevant to the role? Please keep your answer within 200 words.
Question 2: Helpful – We go out of our way to make a difference.
Describe a time when you went out of your way to help a colleague or customer? A customer could be someone you have done work for in a job or at university for example.
What was the situation?
What did you do?
Why did you decide to help?
What obstacles did you encounter and how did you overcome them?
What was the outcome?
What feedback did you receive?
Please keep your answer within 300 words.
Question 3: Customer Connected – We put customers first.
Describe an example of how you have built an effective relationship with a customer. A customer can be anyone you can have done work for at university, in a job or in a team.
What was the situation?
What did you do?
Why were you trying to build an effective relationship?
Why did you do what you did?
What was the outcome?
What feedback did you receive?
Please keep your answer within 300 words.
Question 4: Drive for results – We improve things for BT and our customers.
Describe a time where you really stretched yourself to deliver over and above what was required.
What was the situation?
What did you do?
What motivated you?
What challenges / obstacles did you have to overcome and how did you deal with them?
What was the result?
What did you learn from this experience?
Please keep your answer within 300 words.
#3 by Ms.Spy on December 7, 2011 - 7:02 am
Hi Bill. Are you still working for BT or you quit? Can you tell me more about their organizational culture please?